Política de reembolso

Tenemos una política de devoluciones de 90 días, lo que significa que dispones de 90 días desde la recepción del artículo para solicitar una devolución.

Para poder realizar una devolución, el artículo debe estar en el mismo estado en que lo recibiste: sin usar ni llevar puesto, con las etiquetas y en su embalaje original. También necesitarás el recibo o un justificante de compra.

Para iniciar una devolución, puedes ponerte en contacto con nosotros en sales@toplas.co.uk

Si se acepta tu devolución, te enviaremos una etiqueta de devolución junto con las instrucciones sobre cómo y dónde enviar el paquete. No se aceptarán los artículos devueltos sin haber solicitado antes la devolución.

To initiate a return, please follow these steps:

  1. Contact our customer service team at sales@toplash.com to request a return authorization number (RMA).
  2. Pack the product in its original packaging along with the RMA number and include a copy of the original invoice.
  3. Ship the package to the address provided by our customer service team.

Please note that the product must be returned in its original condition and packaging, and the shipping cost for the return will be the responsibility of the customer. We recommend using a trackable shipping method to ensure that the package is delivered to us.

Refunds will be processed within 7-10 business days of receiving the returned product. The refund will be issued to the original payment method used for the purchase, and we will notify you via email once the refund has been processed.

 

If you receive a defective or damaged product, please contact our customer service team immediately, and we will be happy to assist you.

 

If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team at sales@toplash.com. We are committed to providing the best customer service and will do our best to resolve any issues in a timely and efficient manner.

Thank you for choosing Toplash Cosmetics.